Refund Policy

Effective Date: 9/10/2024

At Svara, we strive to provide the best possible service to our users. This Refund Policy outlines the terms under which refunds for one-time purchases of goods, items, or services made through Razorpay will be handled. By making a purchase on Svara, you agree to the following terms:

1. No Refunds Policy
All purchases of goods, items, or services made through the Svara platform using Razorpay are final and non-refundable. Once a purchase is completed, it cannot be canceled or refunded, except as required by applicable law or as explicitly outlined in this policy.

2. Exceptions to the No Refunds Policy
In the following situations, refunds may be issued at our discretion or where required by law:
*a. Duplicate or Incorrect Payments*:
If you believe you were charged incorrectly or made duplicate payments for the same transaction, you may request a refund within 7 days of the payment date. Please contact our support team at [email protected] with details of the transaction for assistance.
*b. Defective or Non-Deliverable Goods/Services*:
If the goods, items, or services you purchased are defective or were not delivered as promised, please reach out to us within 14 days of the purchase date. We will review your case and, if found valid, may issue a refund or provide an alternative solution.
*c. Legal Requirements*:
In certain jurisdictions, consumers may have legal rights to request a refund under specific circumstances. If such laws apply to you, we will honor refund requests in compliance with those regulations.

3. Refund Process
If your refund request is approved, the refund will be processed through Razorpay, and funds will be returned to the original payment method used at the time of purchase. Please note that it may take up to 7-10 business days for the refunded amount to reflect in your account, depending on your payment provider.

4. How to Request a Refund
To request a refund, please follow these steps:
1. Contact our support team at [email protected] within the applicable timeframe.
2. Provide your order details, including the transaction ID, date of purchase, and reason for requesting a refund.
3. Our team will review your request and notify you of the outcome.


5. Chargebacks and Disputes
Initiating a chargeback through your bank or payment provider without contacting us first may result in the suspension or termination of your account. If you believe there was an error with your payment, please reach out to us directly to resolve the issue.

6. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and significant updates will be communicated to users via email or through the Service. Your continued use of the Service following any changes to this policy constitutes your acceptance of the updated terms.

7. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us at: [email protected]