Privacy Policy

Effective Date: 9/10/2024

At Svara, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect the information you provide to us through our Real-Time Communication (RTC) audio channelling platform (the “Service”). By using Svara, you agree to the collection and use of your information as described in this policy.

1. Information We Collect
We collect various types of information to provide and improve our Service:
*a. Personal Information*:
- When you create an account or use certain features of the Service, we may collect personal information such as your name, email address, phone number, and billing information (for payments).
*b. Usage Information*:
- We automatically collect information about your interactions with the Service, such as your IP address, browser type, operating system, referring URLs, and device information.
- We may also collect details about your communications through Svara, including audio metadata (such as timestamps, durations, etc.), but not the actual content of the audio conversations unless expressly agreed to by the parties involved.
*c. Payment Information*:
- When you make one-time purchases through Razorpay, we collect payment-related information. Please note that payment processing is handled by Razorpay, and Svara does not store your full credit card or other payment details.
*d. Cookies and Tracking Technologies*:
- We use cookies and similar technologies to enhance your experience, gather usage data, and improve the Service. You can control the use of cookies through your browser settings, but disabling them may affect your ability to use certain features of the Service.

2. How We Use Your Information
We use the information we collect for the following purposes:
*a. To Provide and Maintain the Service*:
- We use your information to create and manage your account, process payments, and provide you with access to the platform’s features.
*b. To Improve and Customize the Service*:
- We analyze usage data to understand how users interact with the Service and make improvements.
*c. To Communicate with You*:
- We may use your contact information to send you important updates, notifications, and marketing materials related to the Service. You can opt-out of marketing communications at any time.
*d. To Ensure Security and Prevent Fraud*:
- We use your information to protect our platform

3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
*a. With Service Providers*:
- We may share your information with third-party service providers who assist us in operating the Service, such as hosting providers, analytics services, or payment processors (e.g., Razorpay).
*b. For Legal Compliance and Protection*:
- We may disclose your information if required by law or to protect the rights, property, or safety of Svara, our users, or others.
*c. In the Event of a Business Transfer*:
- If Svara undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security
We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. You can request the deletion of your personal data by contacting us at [email protected].

6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data, including the right to:
- Access the information we have about you.
- Request corrections to inaccurate information.
- Request deletion of your data, subject to legal obligations.
- Opt-out of marketing communications.
- Object to certain data processing practices.
To exercise your rights, please contact us at conta.

7. Children’s Privacy
The Service is not intended for children under 18, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18 without verification of parental consent, we will take steps to delete that information.

8. Third-Party Links
Svara may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party services. We encourage you to review the privacy policies of those websites before providing any personal information.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on the Service or by other means. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: [email protected]